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intelligent management

Delivers an intelligent customer management process across sales, customer support and marketing in real-time.

    Make BigData bend at your will

    Connect to your market intelligently

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    Understand what makes your customers happy using Sentiment Analysis

    Realise the full potential of your business with AI-driven insights


    Why your business grows with Impact CRM

    Turn data to meaningful insights

    Understand the mood of your clients and what makes them happy

    AI-driven Sentiment Analysis reveals the mood of your clients and leads during every interaction. Identify what makes your clients happy and improve retention by creating a detailed picture of the actions that result in sales. Gather the insights that deliver higher converting campaigns and improve your sales performance by defining optimal listen/talk ratios while avoiding compliance pitfalls.

    Impact CRM - Turn data to meaningful insights
    Impact CRM - Automated lead segmentation

    Automated lead segmentation

    Get your best leads to the most appropriate agent in the quickest time

    Automatically assign leads to the people best suited to convert them in your sales team. Every lead is efficiently processed and segmented based on the marketing channel it came through, the language used and where applicable Introducing Broker (IB). Automated sorting saves time and enables your team to follow up leads as soon as they are created through automated tagging which assesses their potential using lead scoring and designates to pre-defined lead pools.

    One dashboard delivers the big picture

    All the information your team needs on a single interface

    Give every client-facing member of your team the information they need to deliver the best customer experience. Open one screen to reveal personal information including their lifetime value. View verification details and the status of their KYC/AML. Give context to your communication through access to details about previous interactions and marketing campaigns. All account activity is displayed to give any member of the team the opportunity to make the most of every client interaction.

    All documents, audit logs, calls and emails can also be viewed within their timelines to add relevance to the information.

    Impact CRM’s dashboard can be customised to meet the information needs of every member of your organisation. Give managers the data they need to analyse their team’s performance and CEOs a global picture of business operations while managing access to sensitive information.

    Impact CRM - One dashboard delivers the big picture

    Always online with zero downtime

    In our highly connected online world constant availability is key

    Our robust content delivery network (CDN) incorporates the latest technologies and techniques currently available to provide your company with a highly available and efficient ecosystem to support your business. Horizontal scaling of our failsafe platform ensures you will always be online regardless of your size, traffic volume or data needs.

    Impact CRM - Zero Downtime

    Pay as you grow

    A business model to suit organisations of every size

    Not all companies are the same. Using our pay as you grow model allows you to choose the level of resources your organisation needs. Our team of developers will help you through every step of the process to ensure Impact CRM meets your expectations.

    Our platform has been built to scale with your success and delivers the same business-optimising insights regardless of the size of your company. By using an agile framework, our support team is able to set up the platform with the number of seats to suit the needs of your business and deliver customisation to your exact specification.

    Impact CRM - Pay as you grow
    Impact CRM - Secure by design

    Secure by design

    We protect you against the ever-changing threats in online commerce

    Data protection has never been more important. Our process is GDPR compliant and data transmission and storage through our platform is encrypted using https and SSL protocols giving you the peace of mind that your business’ data is always beyond the reach of external threats.

    Trade across the globe

    Payment services that cover the world and easy integration with trading platforms

    Impact CRM seamlessly integrates with both MT4 and MT5 trading platforms and also comes incorporated with more than 250 payment providers as well as compliance services making it perfectly suited to brokerages

    Impact CRM - Payment services integration
    Impact CRM - bitpay logo
    Impact CRM - ecommpay
    Impact CRM - neteller logo
    Impact CRM - card pay logo
    Impact CRM - skrill logo
    Impact CRM - cash logo
    Impact CRM - qiwi logo
    Impact CRM - wechat logo
    Impact CRM - paysafecard logo
    Impact CRM - accentpay logo
    Impact CRM - More
    Impact CRM - API Architecture

    Unparalleled API architecture

    Take the hassle out of integration to your existing applications

    Our platform offers seamless integration with all third-party applications and tools without ever compromising on security by using our API or webhooks. Our platform offers limitless scalability allowing your business to grow by connecting easily with your existing cloud-based apps and on-premise software to make full use of your data.


    Out-of-the-box integration with your favourite products

    Scalable API architecture makes integration hassle-free

    Integration - Impact Telecom logo
    Integration - MT4
    Integration - MT5
    Integration - EMAIL
    Integration - API
    Integration - More
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